Date: 01 Jul 1998 08:40:37 -0400 From: Roger Gonzalez <arghnopsampult.com> Subject: Re: Saab Loaner Policy???
Kent Lester <klesternopsamica.net> writes: > I've been told 2-3 differenct things about Saab's policy on free loaners > during repair. One person told me its only for warranty repair. > Another said its for anyone who makes an advance appt. A person from > Saab USA told me it was the policy of Saab USA to provide a free loaner > to anyone who had a long repair cycle. > > What to believe? > > What have you been told?? As far as I know, this is a dealer issue, not a Saab issue. Village Saab in Acton, MA would not provide me with a loaner, although they did give me a couple free car rental certificates, which seemed pretty inconvenient, since they never said anything about how I was supposed to get from the dealership to a car rental place. My current dealer (Chambers Motorcars in Somerville, MA) will give me a loaner Saab if they have any left, or else they get Enterprise to bring a car to the dealership, and they cover the rental cost. They also wash the car, vacuum the inside, and give me an apple. Village Saab was a great place to buy a car, but their service policies were nowhere near as good as Chambers. YMMV, of course. -Roger Roger Gonzalez DoD #2067 arghnopsampult.com http://datapult.com/ Now: '98 Honda VFR800 '95 Saab 900SET Then: '82 Suzuki GS450L '74 Saab 99EMS
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