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Date: 29 Jun 1998 18:10:31 -0700
From: chcnopsamonnect.com
Subject: High repair costs


I recently read an article here about high repair costs. My response?... welcome to the world you created. I have run a shop of my own for 19 years and been in the industry 28 years. How anyone can buy a $30,000.00 or so car and complain about the costs of repairs is beyond me! (Don’t give me that used car speech!... the car is still expensive for repairs relate to the cars new car value!!) These are educated people making these remarks I ask myself? Have they no grasp of reality? The complexity of my business is beyond MANY, MANY of your capabilities. I dare you all... I double dare you all to try it!! We take offense at your unthinking comments like these! Sure a "part X" can be bought by you at a parts store for Y$s. But what does that have to do with anything! It has nothing to do with the huge cost of being here to diagnose and put it in! We deal with 12,000,000 pages of repair information. 100s of thousands of parts. Hydraulics, electrical, mechanical, AC, Heating, computers, upholstery, body systems. We have to know human nature and that’s the toughest of all! We have to know business, buy 1,000s and 1,000’s dollars of tools sometimes each year! Each of our techs must buy a least $35,000.00 plus in hand tools. Do you provide the desk tools where you work? And being a tech... you folks would never make it! It's back breaking, finger burning, greasy bloody work! And many times thankless. They have to know a huge pile of information in a Non-exact business. They do it because they want to for many times could earn a lot more elsewhere in a much nicer business. Does a thermostat cost $100.00?... NO... it costs you that much for honesty and quality. It costs you that much for us to be here to put it on and know that’s what it needs. Folks... you buy them... that’s the bottom line. We just fix em and that is an truly amazing feat! Hold on for my industry is just becoming a true profession and the prices will go thru the roof. You have been getting a bargin

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