Date: Thu, 02 Jul 1998 16:39:51 -0700 From: RED <davharnopsamnet.net> Subject: Re: Saab Loaner Policy???
Roger Gonzalez wrote: > > Village Saab in Acton, MA would not provide me with a loaner, although > they did give me a couple free car rental certificates, which seemed > pretty inconvenient, since they never said anything about how I was > supposed to get from the dealership to a car rental place. > > My current dealer (Chambers Motorcars in Somerville, MA) will give > me a loaner Saab if they have any left, or else they get Enterprise > to bring a car to the dealership, and they cover the rental cost. > They also wash the car, vacuum the inside, and give me an apple. > > Village Saab was a great place to buy a car, but their service > policies were nowhere near as good as Chambers. > > YMMV, of course. > > -Roger > > Roger Gonzalez DoD #2067 > arghnopsampult.com http://datapult.com/ > > Now: '98 Honda VFR800 '95 Saab 900SET > Then: '82 Suzuki GS450L '74 Saab 99EMS After my experience (posted here also), I'd suggest contacting SAAB USA if there's a problem getting a loaner. Call at their Saab Road-Service number. The comment about Enterprise rental is interesting. I believe SAAB USA (not the local dealer) has a deal with Enterprise to provide rental cars for customers. This service should be available for warranty situations. They might be responsive to out-of-warranty situations too. You can always ask and try to make a good argument.
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