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Date: Tue, 31 Aug 1999 03:21:13 GMT
From: smf-nospamnopsamalias.net (SMF)
Subject: Saab customer survey


I bought my 9-3 recently and have found that the dealer seems very concerned about the customer satisfaction survey. In every contact I've had with them since, telephone calls from them and contacts from me and follow up letters they've sent, I have been encouraged to give them all high marks. It's somewhat annoying since I sense this is a priority to them and that they're searching for just the right time to sell this. Tell me once or twice, but don't remind me 10 times! I'm starting to wonder if Saab gives individual dealers some sort of extra financial reimbursement or award for each survey that arrives with a perfect score? On a side note, I asked if there is a shop manual for the 99 9-3 and they said I couldn't obtain such. I've always had such for previous (non-saab) cars and really want it and don't understand why this is not available to the public. Otherwise, all is fine and excellent!

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