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Date: Thu, 30 Sep 1999 23:14:30 -0400
From: saab_netnopsamAMyahoo.com (S. W. Falken)
Subject: Re: Saab Customer Service is Arrogant !!


In article <7t0r59$os7$1nopsammn.news.rcn.net>, CEOnopsamjava.com says... > Skip, > > Yes, I'm the "Scuba Saab" guy, but the puddle really wasn't that big. > > Driving a Jeep on the beach is rather different than driving a car on a > public road during a rain storm. I'm sorry, but if I spend alot of money on > a vehicle, and it can't handle what I view as a fairly typical driving > condition, I HOLD THE MANUFACTURER RESPONSIBLE !!! > > I take care of my vehicles - Mercedes 300E and my Slaab -- always do all > routine maintainance and keep them in pristine condition. > > Furthermore, I've owned several large successful businesses over time, and > cannot come up with ONE circumstance when it's been appropriate for me to be > ARROGANT to a customer. So I guess that means Saab knows that 100% of their employees never have a bad moment. I deal with Tech Support guys every day on the telephone and I know their situation and that they're not always 100% thrilled to be there, they might have worked long hours, or someone may have run over their dog on the way to work. > I've NEVER received this kind of treatment from a > Mercedes, Lexus, or Audi dealer. Well, damn man, go somewhere else already! I'd sure as hell love to have an Audi R... oh, nevermind, they can't import them to the US. Well, anyway, get an S8 Twin Turbo. Wait, get a Mercedes SLK convertible with... anyway, I'll stop dreaming now. > > Especially now with GM buying up Saab completely, you'll be driving a > glorified Grand Am in a few years .... Actually, I'll be driving my 1998 9000CSE Turbo 2.3 High-Pressure Ass- Hauler still... With Saab's sales up like 50% since the 9-3/9-5 line came out, I doubt they're going to go out of business from losing yours. DISCLAIMER: I have only stated what the customer service rep WOULD have like to have said... :)

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