Date: Fri, 18 Feb 2000 14:34:37 GMT
From: (RCW)
Subject: Re: PepBoys' and their shoddy service

I think PepBoys has lots of inept and/or dishonest employees. My "computerized" front end alignment was rigged to make the numbers come to within the factory specs. After the alignment, the front tires wore badly on the inside edges. I checked the suspension and found that the camber adjustment was rusted solid. Rather than mess with that problem, I believe the alignment guy just rigged the alignment sensors to make the machine read out the "right" numbers. He collected his fee and my tires wore out 6 months later. My son lives 3000 miles away from me. After being swindled by one of their shops near him, he too has sworn off PepBoys. The problem appears to be nationwide. RCW

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