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Date: Wed, 21 Nov 2001 20:47:36 -0500
From: "Kenneth S." <nimrodnopsams.com>
Subject: Re: Purchasing a Saab


JMEL5 wrote: > > >I conclude that you don't say very much about GM's direct role towards the > >reliability of Saabs. I have noticed that in recent years, GM's Vauxhall cars > > > >have persistently been in the bottom of customer satisfaction surveys. > > > >Johannes > > Well, I just don't have the figures as to the reliability pre and post GM, nor > do I know what GM actually did input-wise. I do know that the current version > 9-3 and 9-5 were both developed under GM ownership, and both are the most > reliable Saabs to date. > > JJ I don't have the figures either, JJ, but I think you're right. I wonder if part of the reason why known Saab quality problems were not addressed earlier was that a significant number of people were saying that: (1) the problem wasn't with Saabs; it was with the people (particularly the Americans) who were driving them; and (2) while reliability problems existed, reliability was kind of dull, and other things were more important. Jaguar quality problems HAVE been addressed under Ford ownership, and it looks as if Saab quality problems have been addressed under GM ownership. That's all to the good in my view. If GM had listened to points (1) and (2) above, nothing would have been done.

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