Date: Sat, 19 Jan 2002 23:17:52 +1100 From: Peter Wilkins <wilkinspnopsamail.com.au> Subject: Re: Ok 9-5 owners, time for a review of your experience
On Sat, 19 Jan 2002 16:57:31 +0800, "Glenn" <splitscreen69nopsamond.com> wrote : >Peter as you in Australia{ Subaru Liberty onlt in Australia}. If so I would >be interested in what dealer you use And any comment you may have on them. >Glenn > Hi Glenn, not sure if you wanted the dealer for the Subaru (which I don't have anymore) or the Saab, so here's both. Bill Buckle in Brookvale, Sydney and Tynan Motors in Sutherland, Sydney for the Subaru. Buckle were initially very good but went bad when they got a lot of apprentices and let them work with minimum supervision. Once I had to take the car back 6 times to get something diagnosed and fixed. That's when I sold the Liberty! Tynan were OK on quality of work but once took a week to replace a smashed windscreen, and then used a cheaper substitute screen, not a Subaru one, without obtaining my permission. For the Saab, I bought the car from Rick Damelian on Parramatta Rd in Sydney and initially used them for service, but found them incompetent and bullshit artists as well. I had a problem with the electric seat adjustment memory that they couldn't fix until I found out myself what the problem was, reported it directly to Saab, and they developed a replacement switch which solved the problem. They also couldn't tell me what to do when I got a faulty brake/gear lever interlock solenoid and couldn't move the car. There was nothing in the 1998 9-5 handbook about the hidden release button. (I think there is in later handbooks, after I complained bitterly). They also "lost" the car for 24 hours after I had booked and taken it in for the first service. They insisted I had not booked it in at all - and that was the guy who actually booked it in face to face with me over the counter! They didn't find it until the next day - I suspect someone had taken it for a joyride. I was not impressed and never went back again. I now use Northshore European Cars at Brookvale in Sydney and they have been very good. They even diagnosed a possible faulty turbo when I reported a single puf of white smoke from the exhaust in the final service before end of warranty and replaced it under warranty, only a week before it expired. They could have left it and I would have had to pay. -- Regards, Peter Wilkins
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