Date: Sat, 24 Aug 2002 23:49:24 +0100
From: Johannes H Andersen <johsnopsamanytime.co.uk>
Subject: Re: How would you handle this? (long)


James Eckles wrote: > > Good advice! I was just pissed because I baby my car and hate to see > something happen to it, especially when I didn't do it and they tried to > make it seem like I was lying. > > Thanks. > > Kent They were probably just trying the strength of your argument. From the managers perspective, he might not feel certain one way or the other. This was why I mentioned that such cases are tricky. Besides the positive experience I had with the Saab garage, I also once had a negative experience at a Fiat garage where they dented my (then) Fiat Croma. This matter was never resolved, even though I spotted the dent immediately. Johannes

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