Date: Sat, 24 Aug 2002 21:32:49 GMT
From: "James Eckles" <dcjayhawknopsamhlink.net>
Subject: Re: How would you handle this? (long)


Good advice! I was just pissed because I baby my car and hate to see something happen to it, especially when I didn't do it and they tried to make it seem like I was lying. Thanks. Kent "Four Weis" <mweinopsamcom> wrote in message news:3D67B916.6DF12DDnopsamcom... > I have found that you can get more accomplished by being calm and asking > politely. Work with dealer and you will be rewarded. Think about it, if you > were/are working with people, who would you rather deal with, a ranting, > threatening lunatic, or a calm, reasonable person willing to work with you? > > Take a look at the refurbished rim before you threaten them - you may not be > able to tell it has been refurbished. > > James Eckles wrote: > > > Took my car in last week for its 10k service and some minor warranty work > > (the shifter cover was coming loose and there was a heat induced bubble on > > the top's tonneau cover between the rear seats' headrests). The dealer put a > > wrong colored replacement tonneau cover on (light grey) instead of the > > original black, so I had to take it back this week to get it fixed. The > > Quality Control guy was great, apologetic etc. and took care of it ASAP. > > > > HOWEVER, when I got back to my office yesterday afternoon and parked in the > > building's garage, I noticed that the left front driver's side alloy wheel > > was badly scraped by a curb!! My blood began to boil! Keep in mind that no > > one has driven the car but me since I last hand washed it - not the wife, > > not any valets etc and I absolutely baby this car because I love it so > > much - park it far out in parking lots, only hand wash it, use the side > > mirrors to parallel park etc. > > > > So I called the same quality control guy and told him what happened. Said > > he'd check on it and get back with me. Got a call about 45 mins. later from > > the Service Manager who offered to fix it by refurbishing the wheel, which > > takes 2 days and requires yet ANOTHER 20 mile drive to the dealer to fix > > what they screwed up. I'm taking it back in there on Monday. > > > > They basically offered to fix it even though it sounded to me like they were > > denying they did it saying stuff like "We don't have any curbs around here." > > I understand they've got to protect themselves from false claims, but when a > > car comes in, they're required to do a check for previous damage so they > > know what's there and what's not before working on it. > > > > I guess my question is this - Is a refurbished 17 inch alloy "as good as > > new" or should I demand a completely new one by threatening to go to SAAB HQ > > in GA (I know some folks there) and/or trashing their rep. with friends and > > in forea such as this and threatening to take my service to the other local > > dealership? I know that sounds harsh, but I'm pissed b/c I didn't do this! > > > > Thoughts? > > > > JKE > >

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