Date: Fri, 23 Aug 2002 20:02:40 -0500
From: "Walt Kienzle" <wkienzlenopsam.com>
Subject: Re: How would you handle this? (long)


Refurbished rims can look as good as a new one. In fact, there are companies that make a business of selling refurbished rims that have a better warranty than the original factory provides. Obviously there are different levels of quality, but I wouldn't reject their offer just on principal. Walt Kienzle "James Eckles" <dcjayhawknopsamhlink.net> wrote in message news:nEx99.3070$ob2.285172nopsamread1.prod.itd.earthlink.net... > Took my car in last week for its 10k service and some minor warranty work > (the shifter cover was coming loose and there was a heat induced bubble on > the top's tonneau cover between the rear seats' headrests). The dealer put a > wrong colored replacement tonneau cover on (light grey) instead of the > original black, so I had to take it back this week to get it fixed. The > Quality Control guy was great, apologetic etc. and took care of it ASAP. > > HOWEVER, when I got back to my office yesterday afternoon and parked in the > building's garage, I noticed that the left front driver's side alloy wheel > was badly scraped by a curb!! My blood began to boil! Keep in mind that no > one has driven the car but me since I last hand washed it - not the wife, > not any valets etc and I absolutely baby this car because I love it so > much - park it far out in parking lots, only hand wash it, use the side > mirrors to parallel park etc. > > So I called the same quality control guy and told him what happened. Said > he'd check on it and get back with me. Got a call about 45 mins. later from > the Service Manager who offered to fix it by refurbishing the wheel, which > takes 2 days and requires yet ANOTHER 20 mile drive to the dealer to fix > what they screwed up. I'm taking it back in there on Monday. > > They basically offered to fix it even though it sounded to me like they were > denying they did it saying stuff like "We don't have any curbs around here." > I understand they've got to protect themselves from false claims, but when a > car comes in, they're required to do a check for previous damage so they > know what's there and what's not before working on it. > > I guess my question is this - Is a refurbished 17 inch alloy "as good as > new" or should I demand a completely new one by threatening to go to SAAB HQ > in GA (I know some folks there) and/or trashing their rep. with friends and > in forea such as this and threatening to take my service to the other local > dealership? I know that sounds harsh, but I'm pissed b/c I didn't do this! > > Thoughts? > > JKE > > > >

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