Date: Sat, 12 Oct 2002 15:35:19 +0200 From: Robert Brown <rjbnopsamvvtripnetvvvvvv.se> Subject: Re: SAAB & dealers - who is responsible?
davehinznopsamcop.net wrote: > Someone who looks an awful lot like Robert Brown <rjbnopsamvvtripnetvvvvvv.se> wrote: > > > Grunff wrote: > > >> Not just in the Saab world, but in the world as a whole. If you take the > >> approach "I only drive it, I don't know or want to know how it works", > >> you will come across similar problems all over the place, cars, > >> computers, washing machines, etc. etc. > > > Get off your high horse Mr. Grunff. OK - having seen many people drive > > wonderful cars into the ground due to either a disrespect for the limits of > > engineering or just sheer neglect, I do agree with you a fair bit. "If you > > can't fix it then you don't deserve to drive it". > > I don't see where Grunff wrote "If you can't fix..."; are you perhaps > paraphrasing what you think he's saying rather than quoting? In any > case, it's a case of "know the machine". ----8<------cut the rest Right you are Dave :-) Re-reading my text, it looks as is I attribute the "if you can't fix it then you don't deserve to drive it" quote to Grunff. Thanks for pointing this out. No, that one's mine, and I apologise to Grunff if I managed to put him into a bad light because of the way I wrote. And as Four Weis and Dave Hinz say, those who do not learn about their cars (whether or not they have good reason for this or not) risk paying the price for the lack of knowledge, one way or another. Some of these people truly believe that manufacturer-specified maintenance intervals alone will suffice to keep a car in good shape. Now it's unclear to me whether Louis Cornelio belongs to this class of owner or not. But this really doesn't matter here. If I had a stamp in my book that indicated, among other things, a timing belt had been changed, then I'd assume that the work had been done, even being experienced at tearing apart my car (reconditioned heads, refurbished brake units, pulled my engine to get my gearbox pinion bearing changed). No reason to suspect that such a service stamp should not be taken at face value. I think Elisabeth Karlsen had it right when she saw it as a matter of trust. Certainly this is a question of breach of contract, between the franchised dealer and a consumer paying for service that has in part *not* been received, with expensive engine failure as a direct result. No doubt the manufacturer could gain a lot of goodwill by covering the bill and compensating for bad dealer network. Louis could also ask Saab why they chose to disenfranchise that particular dealer. No smoke without fire. Another tactical hint could be to ask the *new* dealer if they have background info about why the old dealer lost the franchise. But it's unlikely that Saab themselves have a legal responsibility here. My guess is that it's the dealer, and that they could be liable to pay, even if they're no longer a Saab dealer / service centre. The old timing belt, plus the info from Saab concerning the lack of warranty repair record, should suffice as evidence. Regards, Robert
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