Date: Wed, 16 Oct 2002 19:32:35 +0100 From: Johannes H Andersen <johsnopsamanytime.co.uk> Subject: Re: SAAB & dealers - who is responsible?
pablo wrote: > > As someone who bought a new 9-3 Saab Convertible, I must say I agree with > the perception that dealers seem to have some ways to go to live up to the > expectations of semi-lucury buyers. Since July, it's the 3rd trip to the > dealer for issues that should have been fixed the first time around. Nothing > major, but squeaks here, an engine bay compartment hood that doesn't open, a > stuck antenna there and such can add up to become very annoying. I had a > Jaguar before, and must say their service departments is light-years ahead. > All new cars have issues, the difference is in how diligently they get > fixed. > > Considering this is a $40k car, and despite the fact I always wanted to try > out the Saab experience, at this point I am somewhat regretful of having > given in to the impulse of buying Saab. I can't help but feel I could get > better build quality and a better service experience from a score of other > brands. > > ...pablo But it's nothing catastrophic though. All these problems were easily sorted. Dealers may always wary, and if you feel they not up t the mark, then try another place, you can hardly blame the car. I had recently tracking done by a Saab dealer on my trusty old 9k, a tiny job on an old car not worth very much these days. While I drank coffee I saw them road testing the car twice. When I collected the car, it had been fully valeted to concourse condition, the tracking and steering wheel rotation were, of course, perfect. Johannes http://users.suranytime.co.uk/johs
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