Date: Thu, 28 Nov 2002 08:47:39 +1100
From: Peter Wilkins <wilkinspnopsamail.com.au>
Subject: Re: 9-5 Audio System Error Codes


On 27 Nov 2002 15:50:33 GMT, davehinznopsamcop.net wrote : >Lots of new car models have problem in their first year of production. >While it's all fun and exciting to be the first one to have the new model, >I prefer to hang back a year or two, to let the major bugs get worked out. Wish I had! > >Nothing Saab-specific either...it's just that Saab usually fixes the >biggies after the first year, where some other manufacturers just leave >those problems there for the entire production life of the vehicle >(chrysler's self-destructing auto transmission, for instance). > Dave, I can endorse that statement - with all the faults I have had in my 9-5 I have never had any problem with Saab accepting the faults under warranty and replacing the faulty parts at no cost to me except for the inconvenience and multiple trips to the dealer. Oh, with one exception. The centre console walnut dash insert cracked through at the point where the door unlock switch is located. Saab said trim was not covered under the extended warranty, and the walnut dash was considered to be trim. I complained about this, pointing out that the dash had cracked because of a design defect - a very thin width of dash with a sharp angle in it, causing a high stress point. They then offered to pay half the cost, which I accepted. They also reinforced the replacement trim so it wouldn't happen again. Under the terms of the warranty, they could have refused to pay anything, so I was grateful for small mercies. Oh, and on one trip to the dealer for a warranty repair, they "lost" my car for 48 hrs. Never got an adequate explanation or apology. I changed dealers immediately! -- Regards, Peter Wilkins

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