Date: 1 Apr 2003 04:12:34 GMT From: davehinznopsamcop.net Subject: Re: Saab 9-5 Quality
Someone who looks an awful lot like Brad <nospamnopsamme> wrote: > Has anyone had as many problems with their Saab as I have had? > I have maintained my car exactly as required and always by a Saab > dealer. The following are the problems I have had with the Saab 9-5 > I purchased new a little over a year ago: > 1) Brake fluid leakage: > I noticed the brake fluid was dropping and I had to keep adding brake > fluid. I took my car into the dealer, they said there was nothing wrong > with my car; it was normal to lose brake fluid. They are lying about a dangerous problem. Get a better dealer. > 2) SID defective replaced. Known defect, should have been done under warranty. > 3) Fan broken replaced. Unusual. > 4) Front headlight broken: > I parked my car and heard a loud crack. A couple of days later I > noticed my front headlight was broken. I suspect these events are > related but I can't prove it. While parking? Strange; there's not much thermal energy involved, can't imagine what if not a rock or something. Hard to blame that on the car. > 5) Front fog light broken > I can't blame this on Saab. It was likely broken by a stone. Yup. In my case it was a racoon, but you'd have noticed that I'm sure ;) > 6) Both front fog light bulbs burnt out. > 7) Rear tail light bulb burnt out. How many miles/years? > 8) Sun roof broken. > 9) ACC not maintaining proper temperature. Unusual, and unusual, in that order. > 10) Car was rear ended. > I can't blame Saab for this, but now my trunk does not close properly. Damn. Who did the bodywork? Take it back, demand they make good. > 11) The car broke down leaving me stranded 300 miles from home. > I don't remember exactly what they told me about the cause, but I > believe it was a broken throttle cable. Dunno. They've been using cables for the throttle for 20-some years (maybe closer to 30) so I'd think it's figured out by now. Unusual. > 12) I have abnormal tire wear. I have been told I need an alignment. Nothing else would cause that, so yes. > I haven't had this fixed yet. Shouldn't this be covered by the warranty? Depends on if you hit something. It doesn't go out of alignment without, er, help. Rear-ending, for instance... see above comment about the body shop who didn't do the whole job. If it's odd wear on the back, or even the front, I'd ask them to do a 4-wheel alignment. > 13) Bad customer service: (snip of 5 good reasons to find a better dealer) > 14) Road Side Assistance: > My car broke down when I was over 100 miles away from home. Since > I had to wait a day to have my car fixed I was entitled to have my expenses > reimbursed. However, I was told my meal receipts must be itemized to > indicate how much was for alcohol and tips. (They don't reimburse for > alcohol or tips). My receipts are not itemized. Hence, they will not > reimburse me for any of my meal expenses. Standard expense account rules, actually. Annoying though. > 15) For the coffee in the Saab dealership there is no milk or cream, > only the awful white powder. :) Now that is the clincher. You do need a different dealer. > Or perhaps I am expecting too much? Some of your bad luck is "shit happens", and some of it is improper repairs or a dealer lying (brake fluid leaks are normal?!?!?!?!??!). In either case, I'd find another dealer. Dave Hinz
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