Date: Sat, 05 Apr 2003 12:55:54 GMT From: Joe User <Joenopsam.nut> Subject: Re: Saab 9-5 Quality
Brad wrote, On 3/31/2003 6:04 PM: > Has anyone had as many problems with their Saab as I have had? > > I have maintained my car exactly as required and always by a Saab > dealer. The following are the problems I have had with the Saab 9-5 > I purchased new a little over a year ago: > > 1) Brake fluid leakage: > > I noticed the brake fluid was dropping and I had to keep adding brake > fluid. I took my car into the dealer, they said there was nothing wrong > with my car; it was normal to lose brake fluid. They charged me $35 > to do nothing. A few thousand miles later I took my car in for regular > service where they also replaced my brake pads. I was expecting them > to notice the very low brake fluid, but they said they found no problems. > > I then took my car into a non-Saab dealer about the brake fluid leakage. > They found the source of the leakage very quickly. I took my car back > to the dealer showed them the report and told them to fix the problem. > > 2) SID defective replaced. > > 3) Fan broken replaced. > > 4) Front headlight broken: > > I parked my car and heard a loud crack. A couple of days later I > noticed my front headlight was broken. I suspect these events are > related but I can't prove it. > > 5) Front fog light broken > > I can't blame this on Saab. It was likely broken by a stone. > > 6) Both front fog light bulbs burnt out. > > 7) Rear tail light bulb burnt out. > > 8) Sun roof broken. > > 9) ACC not maintaining proper temperature. > > 10) Car was rear ended. > > I can't blame Saab for this, but now my trunk does not close properly. > > 11) The car broke down leaving me stranded 300 miles from home. > > I don't remember exactly what they told me about the cause, but I > believe it was a broken throttle cable. > > 12) I have abnormal tire wear. I have been told I need an alignment. > > I haven't had this fixed yet. Shouldn't this be covered by the warranty? > > 13) Bad customer service: > > a) Always long delays to have my car "checked in and out", even though > there are very few customers. > b) I was not called when my car was ready. > c) When I called to see if my car was ready I was told the only person > who can supply this information was my personal consultant. My > personal consultant was not in the building and they did not know > where he was or when he would return. Hence, they could not tell > me if my car was ready to be picked up. > d) I called beforehand to say I was bringing my car in to have a broken > head light replaced and to make sure they had the required parts > available. I was told this would be no problem. When I went to > pick up my car I was told they didn't have the parts and I would need > to bring my car back another day. > e) When you go to have your car picked up they drive your car to the > door outside the waiting room. Once when I had been waiting a > very long time without seeing my car, I asked and found they had > parked my car elsewhere without telling me. Another time they > "delivered" the wrong car. > > 14) Road Side Assistance: > > My car broke down when I was over 100 miles away from home. Since > I had to wait a day to have my car fixed I was entitled to have my expenses > reimbursed. However, I was told my meal receipts must be itemized to > indicate how much was for alcohol and tips. (They don't reimburse for > alcohol or tips). My receipts are not itemized. Hence, they will not > reimburse me for any of my meal expenses. > > 15) For the coffee in the Saab dealership there is no milk or cream, > only the awful white powder. :) > > Or perhaps I am expecting too much? Man, I feel for ya. My '90 900 (which I bought new) hasn't had half the problems you've had. Really makes me wonder about the quality of the new models... -Joe
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