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Date: Sun, 07 Sep 2003 13:35:29 -0400
From: "Kenneth S." <nimrodnopsams.com>
Subject: Re: Saab Complaint


Dave Hinz wrote: > > On Sun, 07 Sep 2003 08:46:39 -0400, Kenneth S. <nimrodnopsams.com> wrote: > > Milt: > > > > In case you're unaware of it by now, quite a few of the most active > > participants in this news group respond to any criticism of Saab > > vehicles by personal attacks on the the critic. > > Give me a break, Kenneth. He's acusing Saab of criminal behavior because > he had two blowouts, and some tire guy told him that he replaces some > percentage of them. That's his whole basis for this whole thing. > And, even you would have to admit that if he went to the dealer with the > same tone he took here with his original post, they would hardly be > motivated to be nice to him and give him *any* slack at all. My point was that Milt was sharply criticized -- and personally attacked -- for saying that Saab, as a manufacturer, had a responsibility for the tires that were fitted as original equipment on its cars. However, despite the name-calling, that is a perfectly valid point. It also is perfectly valid to say that lack of attention to this factor may be a symptom of lack of attention to other factors. You, Dave, similarly attacked me for complaining that the driver's side mirror on my 1996 900SE had not enough outward adjustment in it. That can be fixed, I was told by the dealer, by the addition of some washers -- total cost to me, $140. Someone else said that there had been a technical service memo on this subject, and in the early days dealers would fix it for nothing. There's a wider point here. What does it say about a manufacturer's attention to detail that the mirror on U.S. models has not been adapted to U.S. vehicle standards, which require flat glass on the driver's side mirror, instead of the convex glass that is used on European cars? My car is a 1996. Maybe the problems I've had reflect the difficulties and lack of resources available to a small independent manufacturer. Maybe the infusion of GM capital has now eradicated the problems, and Saabs now ARE getting much higher ratings in consumer surveys. But my experience has soured me on the make, and they've eliminated one of the attractions for me of the brand by discontinuing hatchback models.

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