Date: Sun, 07 Sep 2003 04:06:43 GMT From: milt brewster <milt73nopsamc.net> Subject: Re: Saab Complaint
In article <HKt4H8.5AInopsamove.se>, hohnopsamlid.invalid says... > In article <MPG.19c3c0d51e46b39f989db8nopsam.sonic.net>, > milt brewster <milt73nopsamc.net> wrote: > > > If you own a Saab, check into your tire situation. > > This statement should be: > > If you own a car, check into your tire situation. > > It is *your* own responsibility to make sure that your tires/tyres > are in a safe state. You can not blame the manufacturer of the car > for everything that goes wrong. It is not always "the fault of > someone else" even if that seems to be a common mentality in the > US at the moment. This is a very defensive response. If it were in a political newsgroup, I'd say it was typical defensive Libertarian mind- reading. I do check my car and my tires. I *do* maintain my car. I *don't* abuse my car, nor have I hit potholes or anything else on the road. It is presumptuous of you to think I don't -- and, I might add, a bit "convenient" for you to just assume I have. ***** I should not have had TWO FREEWAY BLOWOUTS in six months driving my new Saab under normal conditions. Period. Saab and Michelin should have handled their contact with me differently than they did -- which was to pretty much deny their own Warrantees and to charge me too much for their tardy service. ***** A Saab is not a political party or a football team: Partisanship is irrelevant. I suggest that you take your auto purchase as seriously as I do: Things like this should not have happened to me, and they should not happen to you, either. > > Based on my quick, brutal experiences, I will never do business > > with either company ever again. > > Based on your social skills you have shown here, I guess that you > will not be missed by them. Not everything about Saabs are perfect. Problems occur. They should be reported in newsgroups like this and discussed intelligently. People are not "morons," nor do they "lack social skills" simply because they report those problems here. ... and based on my problems, Saab will indeed miss customers like me. American buyers are a finicky lot. GM and Ford are struggling this year because of indescretions of past years. Chrysler has now lost third place in Sales to Toyota partly because Toyota did things right and Chrysler had their own quality and customer relations issues. Saab sales in the United States have not held up well over the last several years, partly because of build quality and customer relations issues like this. While Saab has improved their cars and their customer care recently, they still have a ways to go. mb
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