Date: Tue, 20 Apr 2004 16:18:04 -0400 From: ma_twain <ma_twainnospamo.com> Subject: Re: Wheel nut wrench.
vhcolc wrote: > "Dave Hinz" <davehinznospamcop.net> wrote in message > news:c5rd57$4prqs$1nospam34476.news.uni-berlin.de... > >>On Sat, 17 Apr 2004 23:05:45 +1000, vhcolc <vhcolcnospamsnet.com.au> wrote: >> >>>Yes, >>> >>>when the first tool failed i had to ring the SAAB road side assist >>> > people, > >>>the girl asked me straight why i could not change it myself, then when >>> > the > >>>guy turned up some 30 mins later he for sure thought the same, until i >>>showed him the useless tool. >>> >>I'm curious, does the tool have Saab markings on it? >> >> > > I checked and it only has the GM label along with 18 alpha num code and > thats it... It probably saved GM less than a dollar to put the GM tool instead of a Saab tool :-( The tools in my Saab have the Saab name on it. If they were truly concerned about customer service they would not have asked you why you did not change the tire yourself.