Date: 11 Aug 2006 01:06:19 GMT From: Dave Hinz <DaveHinznospaml.com> Subject: Re: JD Power: Saab 2nd to last in quality
On Thu, 10 Aug 2006 05:53:48 +0100, DervMan <thedervmannospaml.com> wrote: > "Dave Hinz" <DaveHinznospaml.com> wrote in message > news:4jv13pF9pgjpU1nospamvidual.net... >> Your wrong is wrong. Allow me to explain. I just bought something on >> eBay. It arrived today. Several of the pieces are damaged, and that >> meets my expectation. Therefore there is no complaint. > If you knew that it was broken then that's fair enough, but if you were > buying something described as "like new" then you *should* be disappointed > and dissatisfied. Should I? > The point here is if one buys an item new, one expects it to work as new. > Period. Right. But the guy who just dropped 40 grand on a car will complain about, say, the stitching in the seat back not lining up with the stitching in the seat bottom. The Kia buyer, probably not so much. I'm asking, and haven't seen any indication, how the problems are weighted relative to one another. >It doesn't matter if I'm buying a £3 widget designed to make > chirrup noises or a £30 widget designed to make chirrup noises. One may > make a much richer sound than the other but both make a chirrup noise... And all cars get you to and from work. If you're making a point I'm missing it. >>> This "people of a cheaper car don't expect the same service" argument is >>> touted by those people who want to feel slightly smug in that they bought >>> a >>> dearer vehicle. It just doesn't hold the water you'd like to think. >> Dude if I wanted to feel smug I wouldn't be driving a 1986 Saab 900 base >> model with the wheel arches rusted away. > Yes I know, I didn't make myself clear: I don't believe this is the case > here. It's what's usually touted by my BMW or Mercedes-owning colleagues at > the office, "oh, sure, you expect the odd teething problem like a broken > engine, _I_ have Mercedes Benz, I expect perfection..." OK, so it would seem that there is some agreement between everyone but you in this case. >> I didn't complain that the >> trim pieces were broken on said arches, because they _meet my >> expectations_. >>>> Expectations vs. execution. You expect the back seat of a POSbox to >>>> rattle, so you don't complain when it does. >> >>> Absolutely no you don't and yes you do. >> >> You use "you" but I think you mean "me" because you certainly don't mean >> "you" as in _this_ me. > > "You" as in "one." You're making less and less sense each time. Just so you know. >>>> But again, things that a Saab owner will report, and which a, say, Kia >>>> owner, will not. >> >>> I disagree. Completely. >> >> That's fine; you're free to be wrong. > > Wrong? No, differ. On the one hand you believe the difference between > right and wrong is essentially black and white but on the other, satisfied > is a shade of grey..? Yes, you're wrong when you claim that people buying cars in different market segments, will complain about different things. As your Merc and Lexxus friends say, they expect perfection. I'm not going to complain about orangepeel on the finish of a $15K car, because you expect the paintjob not to be a 27-layer laquer hand rubbed finish. But if I drop $400K on an Austin Martin, by God, there better be no flaws in the paint. This is so blisteringly obvious I can't understand why you seem to be having trouble with it.