Date: Thu, 10 Aug 2006 16:06:27 -0400 From: "Tex" <texnospamm101.org> Subject: Re: JD Power: Saab 2nd to last in quality
"Dave Hinz" <DaveHinznospaml.com> wrote in message news:4juutfF9t4u0U1nospamvidual.net... > Yeah, pretty much. Just like consumer reports, far as I'm concerned. A > Saab buyer will complain about things that a POS econobox buyer won't. > Yet the count of issues is all they look at, not the real severity of > them. Having worked retail before and having done business in various other sectors, it seems to matter little about how much a customer pays. I now do contract work but the same applies there as well...I can do a tiny $1000 project for a client and I can do a $10000 project for another client (for very similar work). In the end, both will yield similar expectations from the client. I.E. both clients will complain if any little thing is wrong. I might even argue that the smaller project clients have higher expectations and complain more often. > But again, things that a Saab owner will report, and which a, say, Kia > owner, will not. Sense of perspective, that's what I'm saying. That > said, I like my c900 more than anything Saab has made since. I see the argument that you're attempting to make, but in reality it falls short of what actually happens....ie, that customers at all price points will complain if the product doesn't come as advertised. An ex-gf of mine bought a _used_ Ford a couple years back...when she picked it up at the dealer, she scoured it for every minor defect and scratch. She sent it back immediately so they could attempt to buff out things that I couldn't even see. Talk about a demanding customer! All said, I love my Saab, but it's quality has always been a subject of debate...often leading back to anecdotal commentary, as in "I've have a dozen Saabs in my lifetime and never had a problem." - tex
