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Date: Thu, 10 Aug 2006 05:53:48 +0100
From: "DervMan" <thedervmannospaml.com>
Subject: Re: JD Power:  Saab 2nd to last in quality


"Dave Hinz" <DaveHinznospaml.com> wrote in message news:4jv13pF9pgjpU1nospamvidual.net... > On Wed, 9 Aug 2006 22:01:49 +0100, DervMan <thedervmannospaml.com> wrote: >> "Dave Hinz" <DaveHinznospaml.com> wrote in message >> news:4juutfF9t4u0U1nospamvidual.net... > >>> Yeah, pretty much. Just like consumer reports, far as I'm concerned. A >>> Saab buyer will complain about things that a POS econobox buyer won't. >> >> Wrong. If anything new has any issue, problem or unexplained quirk, the >> owner complains. > > Your wrong is wrong. Allow me to explain. I just bought something on > eBay. It arrived today. Several of the pieces are damaged, and that > meets my expectation. Therefore there is no complaint. If you knew that it was broken then that's fair enough, but if you were buying something described as "like new" then you *should* be disappointed and dissatisfied. The point here is if one buys an item new, one expects it to work as new. Period. It doesn't matter if I'm buying a £3 widget designed to make chirrup noises or a £30 widget designed to make chirrup noises. One may make a much richer sound than the other but both make a chirrup noise... >> This "people of a cheaper car don't expect the same service" argument is >> touted by those people who want to feel slightly smug in that they bought >> a >> dearer vehicle. It just doesn't hold the water you'd like to think. > > Dude if I wanted to feel smug I wouldn't be driving a 1986 Saab 900 base > model with the wheel arches rusted away. Yes I know, I didn't make myself clear: I don't believe this is the case here. It's what's usually touted by my BMW or Mercedes-owning colleagues at the office, "oh, sure, you expect the odd teething problem like a broken engine, _I_ have Mercedes Benz, I expect perfection..." > I didn't complain that the > trim pieces were broken on said arches, because they _meet my > expectations_. > >>> Expectations vs. execution. You expect the back seat of a POSbox to >>> rattle, so you don't complain when it does. > >> Absolutely no you don't and yes you do. > > You use "you" but I think you mean "me" because you certainly don't mean > "you" as in _this_ me. "You" as in "one." >>> Again you need to balance severity of issues vs. expectations. > >> Yes, this is a weakness of the project. It's unfortunate. However, by >> the >> same token, being satisfied is not disimilar to being pregnant. You are >> or >> you aren't. > > That's just silly. Satisfaction is undoubtedly an analog measurement, > not a binary condition. It can be both. One is or one is not. One can be slightly satisfied or very satisfied. This particular test shows the results in absolute terms. The UK questionairre gives you a choice as I recall, certainly, for earlier years. >>> But again, things that a Saab owner will report, and which a, say, Kia >>> owner, will not. > >> I disagree. Completely. > > That's fine; you're free to be wrong. Wrong? No, differ. On the one hand you believe the difference between right and wrong is essentially black and white but on the other, satisfied is a shade of grey..? > Completely. If your analogy of > "almost pregnant" is as good as you can get to back up your point, you > may want to reconsider it. -- The DervMan www.dervman.com

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