Date: 9 Aug 2006 21:07:05 GMT
From: Dave Hinz <>
Subject: Re: JD Power:  Saab 2nd to last in quality

On Wed, 9 Aug 2006 22:01:49 +0100, DervMan <> wrote: > "Dave Hinz" <> wrote in message > >> Yeah, pretty much. Just like consumer reports, far as I'm concerned. A >> Saab buyer will complain about things that a POS econobox buyer won't. > > Wrong. If anything new has any issue, problem or unexplained quirk, the > owner complains. Your wrong is wrong. Allow me to explain. I just bought something on eBay. It arrived today. Several of the pieces are damaged, and that meets my expectation. Therefore there is no complaint. > This "people of a cheaper car don't expect the same service" argument is > touted by those people who want to feel slightly smug in that they bought a > dearer vehicle. It just doesn't hold the water you'd like to think. Dude if I wanted to feel smug I wouldn't be driving a 1986 Saab 900 base model with the wheel arches rusted away. I didn't complain that the trim pieces were broken on said arches, because they _meet my expectations_. >> Expectations vs. execution. You expect the back seat of a POSbox to >> rattle, so you don't complain when it does. > Absolutely no you don't and yes you do. You use "you" but I think you mean "me" because you certainly don't mean "you" as in _this_ me. >> Again you need to balance severity of issues vs. expectations. > Yes, this is a weakness of the project. It's unfortunate. However, by the > same token, being satisfied is not disimilar to being pregnant. You are or > you aren't. That's just silly. Satisfaction is undoubtedly an analog measurement, not a binary condition. >> But again, things that a Saab owner will report, and which a, say, Kia >> owner, will not. > I disagree. Completely. That's fine; you're free to be wrong. Completely. If your analogy of "almost pregnant" is as good as you can get to back up your point, you may want to reconsider it.

Return to Main Index

The content on this site may not be republished without permission. Copyright © 1988-2018 - The Saab Network -
For usage guidelines, see the Mission and Purpose Page.
[Contact | Site Map | on Facebook | on Twitter | Shop Amazon via TSN | Site Donations]