Date: 9 Aug 2006 21:07:05 GMT
From: Dave Hinz <DaveHinznospaml.com>
Subject: Re: JD Power:  Saab 2nd to last in quality


On Wed, 9 Aug 2006 22:01:49 +0100, DervMan <thedervmannospaml.com> wrote: > "Dave Hinz" <DaveHinznospaml.com> wrote in message > news:4juutfF9t4u0U1nospamvidual.net... >> Yeah, pretty much. Just like consumer reports, far as I'm concerned. A >> Saab buyer will complain about things that a POS econobox buyer won't. > > Wrong. If anything new has any issue, problem or unexplained quirk, the > owner complains. Your wrong is wrong. Allow me to explain. I just bought something on eBay. It arrived today. Several of the pieces are damaged, and that meets my expectation. Therefore there is no complaint. > This "people of a cheaper car don't expect the same service" argument is > touted by those people who want to feel slightly smug in that they bought a > dearer vehicle. It just doesn't hold the water you'd like to think. Dude if I wanted to feel smug I wouldn't be driving a 1986 Saab 900 base model with the wheel arches rusted away. I didn't complain that the trim pieces were broken on said arches, because they _meet my expectations_. >> Expectations vs. execution. You expect the back seat of a POSbox to >> rattle, so you don't complain when it does. > Absolutely no you don't and yes you do. You use "you" but I think you mean "me" because you certainly don't mean "you" as in _this_ me. >> Again you need to balance severity of issues vs. expectations. > Yes, this is a weakness of the project. It's unfortunate. However, by the > same token, being satisfied is not disimilar to being pregnant. You are or > you aren't. That's just silly. Satisfaction is undoubtedly an analog measurement, not a binary condition. >> But again, things that a Saab owner will report, and which a, say, Kia >> owner, will not. > I disagree. Completely. That's fine; you're free to be wrong. Completely. If your analogy of "almost pregnant" is as good as you can get to back up your point, you may want to reconsider it.

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