Date: Wed, 9 Aug 2006 21:55:56 +0100 From: "DervMan" <thedervmannospaml.com> Subject: Re: JD Power: Saab 2nd to last in quality
"Fred W" <Malt_Houndnospamm-me-not*yahoo.com> wrote in message news:YdqdnTLCYZcUoUfZnZ2dnUVZ_rWdnZ2dnospamphia.com... > Tex wrote: >> Beaten out only by Land Rover. >> >> http://www.businessweek.com/autos/content/aug2006/bw20060809_022914.htm?chan=top+news_top+news >> >> or... >> >> http://nospam.com/lghjk >> >> ...as measured by end-user reported problems. >> >> Wouldn't it just be swell if Saab could build a high quality car? Sure >> as heck'd make this group a lot quieter ;-) >> >> - tex >> >> > > JD Powers surveys are stupid. They have very little to do with actual > quality and much more to do with "customers' perceptions". Yes, and? My expectation and perception doesn't change if I'm driving a Ford, Fiat, Skoda, Honda or Saab. I'd be just as upset if a new £25,000 9-5 were to prove less reliable than a £6,000 Ka. In this respect it's entirely fair and accurate... > Read about it on their own web page: > http://www.jdpower.com/global/content/ratingsguide.asp > > I would say that what the results really mean is that the SAAB dealer > network (in the US at least) is in trouble. They can't make their buyers > happy... Perhaps. Or, and this may be a bleeding edge statement, maybe the cars need to go back to the dealers more often... -- The DervMan www.dervman.com
