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Re: Can you guess my problem
Posted by Omar (more from Omar) on Wed, 19 May 2010 15:43:12
In Reply to: Re: Can you guess my problem, John Myers , Wed, 19 May 2010 09:45:35
I think it is a spun rod bearing. I took it somewhere else b/c I got bad service at one dealership (to remain nameless) and we moved (4 times since 2005) to a place with no dealerships within reasonable distance. Also, I wasn't putting much mileage on it (only 45,000 miles since I purchased it in Jan. '05).

The on the phone person has been helpful, but the dealership where it is currently said that they wanted to charge me to disassemble the engine to prove it was a failed rod bearing (they knew that was it, too) before Saab (technically not Saab but GM) would do anything about it. I called customer support back to tell them what the dealer said. Customer support said that they would "escalate it" to be dealt with with the regional manager. We'll see where it goes, but it seems odd that if they want to investigate it (I have a case # with Saab customer care) that I should foot the bill for investigation. I do have a slight connection to the dealership--I have a family member that works for the another dealership owned by the same auto group. A goodwill replacement would be awesome, but I realize highly unlikely.

When you did the goodwill replacement, was it a new engine? Did you replace other things where oil might have gotten with bits of bearing (oil pan, turbo, oil cooler, etc)?

-Omar

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