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Shoulda known better....Dealer Noservice Dept experienc
Posted by bill h. (more from bill h.) on Fri, 25 Jul 2008 13:54:57
2004 9-5 Aero. 42K. CPO till 8/2011 or 100k.

So I thought this car was a safe bet with the warranty, so I bought it for my wife to drive. I have not been in a dealers no-service department since the eighties. I have had a slew of high mileage out of warranty 900's and 9-3's over the years and either work on them myself or bring them to my trusted indie of 20 years. Never had a problem with service.

Today I bring the 9-5 to the dealer for a warranty install of a SID, cupholder, and trunk strut. These are all easy things I could have done myself in an hour or so. What happened? The dealer manages to install the trunk strut without incident. The cupholder apparently was more challenging for them...they managed to break my factory carbon fiber dash panel and rip a chunk out of my dash in the area of the cupholder. This stuff cant be fixed or repaired without replacement.

So I am either stuck with a f---ked up dash and dash panel or a battle with the dealer to replace these parts. So if they cannot competently install a simple cupholder, do you think I want them replacing the dashboard? I think I am screwed on this. Now I remember why I DIY or take to my indie. Turns out the warranty and the allure of "free parts replacement" is more trouble than it was worth. And this was with their best Saab mechanic who has been working on Saabs for 5 years now. Sheesh.

Its not over yet. on the way home my dash lights up like a christmas tree with ESP, !, and CEL lights on and the car is misfiring and promptly goes into limp home or limp back to the dealership mode. So now the car is back there, they got several codes form the OBD, and they cannot figure out what the hell is wrong with it. After awile they restart the car in the service bay and all the lights are off, after doing nothing except erasing the codes, they bring it up front and tell me all is ok as all the lights are off. I find this hard to swallow but leave with the car anyway. On the way back home, the car does the same thing, but now quits running altogether, I call a tow truck to take it back to the dealership (I must be a glutton for punishment) So there it sits as they scratch their heads. They tell me they cant figure it out will look at it next week and after some goading, I drive away in a loaner car...a beat up Chevy Aveo with a dent in the door. With service like this, who in the heck would buy a new car from them, or even a CPO. I wonder how in the hell so much collateral damage can occur replacing a lousy cupholder.

Maybe I should throw them the keys and keep the Aveo.


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