Re: Scott Saab of Tampa Bay * does it again* - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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Re: Scott Saab of Tampa Bay * does it again*
Posted by xq [Email] (more from xq) on Tue, 27 Feb 2001 22:58:42
In Reply to: Scott Saab of Tampa Bay * does it again*, Ryan Lindfield, Mon, 26 Feb 2001 13:23:19
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I'v always had great service and response from the 2 dealers I've dealt with in the MD/PA area, but I can't say ANYTHING good about the snotty attitude of the corporate office people. They acted like I owed them a living. I vowed that this would be my last Saab after the last silly go round. (The dealer was sort of stuck in the middle, and I can't fault him in the least.)
If this was a warranty repair, I would get a tenacious grip on the matter and never let up. Go to your state consumer protection bureau (usually at the State's Attorney's Office) and file a complaint if need be. Let Saab know that you're going to do this too. Hopefully, you have documented EVERYTHING--- every service call, every conversation- both content and responses to your gripes--- every date and time. Keep an organized file, and don't let up, assuming you're in the right, until you have the situation resolved.
If this is an out of warranty repair--- hopefully you have charged it on a major credit card. Write to your credit card company, and request a "charge- back". Send them copies of everything, and a detailed and organized, yet concise record of what the problem is. They will credit your account for the charges, and then it's up to the dealer to respond. The CC company will often be your best arbiter.
Posts in this Thread:
- Scott Saab of Tampa Bay * does it again*, Ryan Lindfield, Mon, 26 Feb 2001 13:23:19
- Re: Scott Saab of Tampa Bay * does it again*, xq, Tue, 27 Feb 2001 22:58:42 <-- Viewing This Message
- Saab Tampa SUCKS! I agree!!, Nascar fan, Mon, 26 Feb 2001 23:18:14
- Re: Scott Saab of Tampa Bay * does it again*, dhoadley, Mon, 26 Feb 2001 21:03:24
- Re: Scott Saab of Tampa Bay * does it again*, daniel, Mon, 26 Feb 2001 18:20:07
- Re: Scott Saab of Tampa Bay * does it again*, Ckpaden, Mon, 26 Feb 2001 17:28:56
- Re: Scott Saab of Tampa Bay * does it again*, David Hanley, Mon, 26 Feb 2001 13:51:35
- Re: Scott Saab of Tampa Bay * does it again*, Bill D, Mon, 26 Feb 2001 13:32:48
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