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How important is dealer goodwill to you?
Posted by NateinAA [Email] (more from NateinAA) on Wed, 1 Feb 2006 20:15:49
In Reply to: Saab Dealer Wants Money 2 weeks after "Free" Service, Mike, Wed, 1 Feb 2006 17:09:07
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I STRONGLY suspect the service manager got confused about the free service policy. Your free service is only 3y/36k miles, it doesn't cover the entire warranty period. If your Saab dealer is anything like mine it's a tiny part of a big GM chain. So it wouldn't shock me if they got confused over something like Saab's free service policy when they're used to Chevys and Pontiacs.
The window repair should be covered no questions asked. The 40k service? Nope, but at this point that's not YOUR problem. Guy's probably just trying to cover his butt with the boss. You're almost out of warranty, you live pretty far from the dealer... I say fight it. People do have long memories though, so if there's a chance you'll need these guys again (as opposed to an indie) give any confrontation careful thought.
-NateinAA
Posts in this Thread:
- Saab Dealer Wants Money 2 weeks after "Free" Service, Mike, Wed, 1 Feb 2006 17:09:07
- Price to keep customer!, Montana Tom , Thu, 2 Feb 2006 23:14:27
- Warranty work is very lucrative, Rafe, Thu, 2 Feb 2006 19:38:26
- I can hardly believe some of the comments here..., Aaron Gilbert, Thu, 2 Feb 2006 12:11:10
- You Owe the Money, Jetplate, Thu, 2 Feb 2006 11:00:07
- Contact consumer affairs..., Chaz, Thu, 2 Feb 2006 09:33:08
- Re: Saab Dealer Wants Money 2 weeks after "Free" Service, Gebster, Thu, 2 Feb 2006 08:45:10
- Re: Saab Dealer Wants Money 2 weeks after "Free" Service, Craig, Thu, 2 Feb 2006 08:24:33
- Well, is this 40k service really your LATE 30k service?, NickR, Thu, 2 Feb 2006 04:15:52
- How important is dealer goodwill to you?, NateinAA, Wed, 1 Feb 2006 20:15:49 <-- Viewing This Message
- Both of you should have known, Geoff, Wed, 1 Feb 2006 20:00:40
- Re: Saab Dealer Wants Money 2 weeks after "Free" Service, buck, Wed, 1 Feb 2006 19:32:37
- Re: Saab Dealer Wants Money 2 weeks after "Free" Servi, Rafe, Wed, 1 Feb 2006 18:52:59
- File complaint with your State's Attorney General, Saabpilot , Wed, 1 Feb 2006 17:45:38
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