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Posted by JeffB [Email] (more from JeffB) on Tue, 10 Sep 2019 18:19:07 Share Post by Email
In Reply to: Got an email from Eeuroparts. Financial Difficulty. New owner, JeffB, Tue, 10 Sep 2019 17:45:04
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To our valued customers and friends,

Late last week, eEuroparts.com was facing permanent closure due to financial reasons and asked the great team Newparts, Inc. for some help to keep the brand and website alive. Newparts, Inc. was able to step in and take over at the last second!

We are committed to maintain and improve all the reasons that made eEuroparts.com great over the years.

Newparts, Inc. has deep European car knowledge founded in the garage ranging through Audi, BMW, Jaguar, Land Rover, Mercedes, Mini, Porsche, Volkswagen, Volvo, and Saab.

• Loyalty program is here to stay
• Warranty on all orders will be honored
• Sharp prices are our focus
• Attention to detail
• Live Chat and email support
• Customer accounts will remain intact
• Phones will be back up as soon as the number is ported
• 90-day return policy

On top of that, we will bring several new brands of product, we’ve already brought back free shipping over $50 on most orders and will increase the offering to newer cars.

We are hard at work catching up on tickets and open orders and hope to be back to full capacity by Friday, September 6th.
Please accept our apology for this delay as we get up to speed. The business operations were down for a few days over the holiday weekend.

Our new home will be in Nashville, TN where we will consolidate and ship all orders as well as accept returns and process warranty claims.

Customer Service Manager, Dean Bergeron, will remain at his position to ensure the heart and soul of eEuroparts.com remains intact.

For the time being, we are unable to ship internationally but will look to solve that issue as well.

Our goal going forward is to incorporate the best features of both companies and provide the best possible service to our customers.

Sincerely,

Your eEuroparts.com team
Monday - Saturday Hours: 9am - 6pm (EDT)

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