Re: I'd call your state AG - Saab General Bulletin Board - Saabnet.com
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Re: I'd call your state AG
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Posted by Noel [Email] (more from Noel) on Wed, 9 Dec 2009 11:38:36 Share Post by Email
In Reply to: I'd call your state AG, nwas, Wed, 9 Dec 2009 11:05:47
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Some states (like NH where I live) allow companies to have no-refund policies, so the most you wind up with is a credit. This is most usually seen at retailers, but most reputable companies do refunds, especially those offering a service.

So your first stop is the state AG's office, and the info you need may even be available on the state website. If you cannot get a refund then you'll have to work out a deal with the contractor/company and agree on a contract with some performance specifications.

OTOH, if you used a credit card you may be able to work with the card issuer and put pressure on the countertop company.

One thing I think of is that if you've been having delivery issues and they are not offering a refund, it could be the company is having money trouble. Address this ASAP.


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