[Subscribe to Daily Digest] |
Onstar's "Communications Manager" (I assume that means PR person) seems to be someone named Adam. He is all of over the place (Twitter, Facebook, LinkedIn) and has been very busy today spinning the Onstar policy changes with silliness, spurious arguments, and reassurances that all will be OK--just trust us.
So I couldn't resist responding to him with the following little rant:
You have been blathering silliness concerning the Onstar policy changes all over the internet today but you just don't get it do you Adam?
Done right Onstar was not a bad concept. However, clearly Onstar is no longer out to offer a service as a customer centric organization. The temptation was just too great and like so many other businesses of today you could not resist the tendency to view customers as a simple resource to be exploited.
You want to collect and warehouse huge amounts of data about one's presence and activity in the physical world. Something that has no relevance to the reasons why someone would subscribe to the service in the first place. You should be paying us!
I don't care if you never sell or share any of it. I don't care if you don't sell or share personally identifiable data (which is a joke in the first place with this sort of data). I don't care if your systems are so secure they will never be hacked. I DON'T CARE! There is no reason to collect and store this data in this manner in the first place! Your policy in regard to how you will treat the data is irrelevant to me. This is simply something I am not interested in being part of in any form.
Your policy used to limit the use of location data to serve the customer. For example, to locate a stolen car or for accident response. You claimed not to otherwise collect or store data. This was the right policy. Now you want to collect data to serve you. Very personal data that should not be collected and stored in the first place! I will not tolerate the continuous collection of my movements and activities for your benefit. I hope anyone with an Onstar device in their vehicle will ensure the service is cancelled and the system is fully deactivated. Perhaps we should even consider avoiding GM vehicles completely.
posted by 96.60.8...
, Tue, 27 Sep 2011 09:43:02, Tue, 27 Sep 2011 15:01:18
, Sun, 25 Sep 2011 20:19:36, Fri, 23 Sep 2011 11:55:56, Sun, 25 Sep 2011 18:43:06, Mon, 26 Sep 2011 06:45:59, Thu, 22 Sep 2011 20:26:40, Fri, 23 Sep 2011 13:56:31
No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.
 |
 |
 |
 |
 |
