Date: Thu, 01 Apr 1999 03:42:09 GMT
From: sjcrowenopsams.com (Steve Crowe)
Subject: Re: warranty and Main engine bearing seal


Dixieboy, My answer is A. We charge our used car department the same $70.00/hr labor rate as other customers. The way I see it, they are no different than any other customer. Steve Crowe, ASE CMAT/L1 Saab Qualified Level Tech Frederick, MD sjcrowenopsams.com On Tue, 30 Mar 1999 22:18:55 -0500, Dixieboy <bigtrucknopsam.net> wrote: >Steve, > >Would you have done the same for a customer? > >I mean if they were quopted the repair as under 6/80 warranty by service >writer and when they came back at 5 pm to pick up the car, and the item >came up... > >Would you have... > >A- Done the same > >B- Split the difference > >C- Played hardball > >? > >Dixiebox >(burb!) :) > > > >Steve Crowe wrote: >> >> On Wed, 24 Mar 1999 03:04:27 GMT, aerodnopsamejanews.com wrote: >> >> >I have a '94 9000, it has 66,000 miles on it. I recall that it was covered >> >my the original warenty to 80,000 miles. I have an oil leak and I suspect >> >that it is eminating around the main bearing seal. So if it is what needs >> >the work, is the engine main bearing seal under the 80K warranty? >> > >> >Thanks, >> >Aeord >> > >> >-----------== Posted via Deja News, The Discussion Network ==---------- >> >http://www.dejanews.com/ Search, Read, Discuss, or Start Your Own >> >> Aerod, >> >> 91-94 Saabs sold in the US have a 6 year/80K mile powertrain warranty. >> There is a $150.00 deductible for each item (not each visit) that is >> repaired under that warranty. I believe that front and rear crankshaft >> seals are covered however I would have to check in the warranty book. >> >> When I check out a car at my dealership and find an item that I think >> is covered under 6/80, I have to refer to the warranty book. In that >> book, each opperation is assigned a labor operation number and the >> flat rate time that Saab will pay the dealership for that operation. >> Once I have that labor operation number, I check it against the list >> of covered 6/80 operaton numbers. If the labor operation number is in >> the covered range, it is covered. >> >> This is the only way I do this anymore as there is little reason to >> some of the covered items. For example, I know that water pumps are >> covered, but radiatiors are not. A/C compressors, A/C compressor >> clutch, and the ACC control head is covered but not condensors or >> evaporators. Last week I got stung by an oil pan gasket and oil cooler >> cover plate on a 95 900 V-6. I thought they were covered and qouted >> the used car department a $150.00 per item (total $300.00). Turns out, >> these items are not covered and I had to do them at a reduced labor >> time to meet the quote. I lost about 5 hours of billable time as a >> result. >> >> Bottom line, your car needs to be diagnosed at the dealership and they >> will need to check if the problem is covered under the 6/80 warranty. >> >> Good luck, >> Steve Crowe, ASE CMAT/L1 Saab Qualified Level Tech >> Frederick, MD >> sjcrowenopsams.com >

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