Date: Thu, 02 Sep 1999 08:59:21 -0700 From: vigorous <emerjetNOogSPAMnopsamail.com> Subject: Re: Saab customer survey
I went in to deliver some pictures of a child in a baseball uniform left in my new Saab and at the same time, register my first warranty service parts request for a remote lock transmitter which functioned on 2 buttons out of 3. In conversation with one of the service reps, he said he'd LOVE to own a Saab and held them in very high esteem except; and this is a big EXCEPT, parts are so high-priced that he would have trouble with the family budget owning one, even if he got the parts at a special rate for working there. There is something wrong with this picture. In order to become 'competitive', Saabs need to acquire a reputation for low service costs. I don't mind paying the tech his professional's wage and a markup for overhead. I don't mind paying a slight premium for quality, but there are limits on what I and the average Joe will tolerate. Saab needs to be a car which gains a reputation like eg., the old Valiant slant 6s. * Sent from RemarQ http://www.remarq.com The Internet's Discussion Network * The fastest and easiest way to search and participate in Usenet - Free!
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