Date: Fri, 27 Aug 1999 00:26:36 GMT
Subject: Re: Saab Dealer problems - HOUSTON

In article <37C4C3D1.85BE4FFDnopsamnet>, wrote: > We have had some very bad experiences with the one Saab dealer in > Houston, TX. > Details may not be important, but several times they have kept the car > for more than a day, called to say it was finished and not done what was > needed. No apologies, just attitude. They called to say that it was finished?? Unacceptable, call Saab or send an e-mail. Let them know how the dealer is treating their customers. > > Anyone out there have similar experiences? I love our Saabs, but I > would not consider purchasing one again if I have only the one > dealership to go to for warranty work. Warranty work is usually last on the list to a dealership. Walk-ins and unexpected situations pop up all the time. That doesn't excuse their behavior. Do they give you a rental? > > Anybody know of a dealer within driving distance that is worth going to? Nope, I'm not from your area, but if I were you I would send a letter to Saad (make that a certified letter) and cc the service manager. Shake them up a little. Sent via Share what you know. Learn what you don't.

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