Date: Sat, 29 Jan 2000 16:12:35 GMT
From: "Dan Matz" <dmatznopsamnatha.net>
Subject: Re: Need service rec. for Clarion radio


for all that waiting and 80 bucks I would just go out and buy a better head unit... oh wait, I did :) Ben Lloyd Bogart wrote in message ... >In article <3890B5C6.1BCBnopsamnk.com>, kenwashnopsamnk.com wrote: > >[snipped]> If you are in the States, send your unit to: Clarion Corporation >> 661 W Redondo Beach >> Gardena, CA 90247 >> Their toll free number is 1-800-645-1171 or (213) 973-1100. >> >> Include a note describing what is wrong, a check or money order for $80 >> and your code and VIN number. The repair and turn around takes about 3 >> to 4 weeks. It should come back like new. My Clarion in my 87 9000S was >> just like knew, when I got it back. They even replaced the cassette >> player mechanism. >[snipped > >Now *there's* an address that brings back memories.... > >My '89 SPG was purchased used with a broken radio/cassette player >and the top sheetmetal plate on the unit was totally missing. A Saab >dealer provided those very numbers & address I contacted Clarion, >described the problems *completely*, was told to ship the unit to >them for repair, all as you describe above. So far so good. > >3 weeks (or so) later the radio/cassette was shipped back to me in >*exactly* the same condition, untouched, with a note saying Clarion >*would* not repair any item that could not be returned to original >condition -- it seemed the top metal plate was missing. (I had told >them that before sending it.) Arrrgh! > >SO....? I *borrowed* a metal top plate from a friend with an identical >radio, (thanks Paul) attached it to mine and shipped it back to Clarion. >(By now, at least 5 weeks had elapsed.) 2-3 weeks more pass, and I have >a complete functional radio/cassette unit in my hands. But not mine.... > >Clarion repair folks decided it would be simpler to send me a replacement >*reconditioned* unit. No complaint from me, it worked fine, BUT... I had >to call them yet again to get them to return that borrowed metal plate >for the *other* radio .... the nice customer service rep at Clarion said it >would be no problem, they had a bunch of those, in a scrap bin. Go figure. > >Anyhow, I'd agree that Frank should go directly to Clarion for his >repair or replacement --- just make sure ALL the parts are included ;-) >If not, I hope you're not in a rush. Or maybe he could ask for a >reconditioned replacement up front? Probably a good idea. > >Lloyd >*****

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