Date: Sat, 19 Feb 2000 17:57:55 -0800
From: Rick Jones <>
Subject: Re: PepBoys' and their shoddy service

Not/Rod wrote: > > I wasn't going to get into this one but the thread has grown so much I just > want to throw my 2 cents worth in. > > The problems stated about Pep Boys is not something exclusive to them. It > happens all the time in the discount auto repair business. > > Why do you think these types of places are 'cheap'? Because they are a bunch > of good guys that are more interested in you than making a profit? I don't > think so. > > These discount outlets are sometimes cheaper because their operating costs > are lower. And one of the ways they get their operating costs down is by > hiring less skilled technicians. The second way is using cheaper, and > generally lower quality parts. > > I've worked in the auto business for 30 years and run Service Departments > for the last 11. Finding good technicians is about the hardest part of my > job. And when you do find a good one they will be paid well, $16 to $25 per > hour. The discount shops, on average, pay about half that. So where do you > think the good techs go? Where would you work? > > I've bought parts from Pep Boys. But I know what I'm looking for, I do the > research to make sure I'm getting the quality I want. There is no way in > hell I would ever let them put a wrench on my car though, just as I would > never take my car to a Goodyear or Firestone store for anything more > technical than an oil change for the same reasons. > > Auto repair is just like anything else. YOU GET WHAT YOU PAY FOR! Buy cheap, > get cheap. > > NotRod -- Well said Not/Rod, and also, a shop is only as good as its "worse" technician too! ;-) ***Rick Jones*** ***Toyota Master Diagnostic Technician/ASE Master/L-1*** *** *** ICQ# 32113742 Some quotes from: "Say the RIGHT thing" by Kirby Wilbur/Floyd Brown ======================================================================== There is no room in this country for hyphenated Americans... The one absolutely certain way of bringing this nation to ruin, of preventing all possibility of it continuing to be a nation at all, would be to permit it to become a tangle of squabbling nationalities.--T Roosevelt ======================================================================== The vice of capitalism is that it stands for the unequal sharing of blessings; whereas the virtue of socialism is that it stands for the equal sharing of misery.--Winston Churchill ======================================================================== The more is given, the less the people will work for themselves and the less they work, the more their poverty will increase.--Leo Tolstoy ======================================================================== Welfare's purpose should be to eliminate, as far as possible, the need for its own existence.--Ronald Reagan ======================================================================== An appeaser is one who feeds a crocodile--hoping it will eat him last. ======================================================================== Those who would give up essential liberty to purchase little temporary safety deserve neither liberty nor safety--Benjamin Franklin ======================================================================== When liberty is taken by force it can be restored by force. When it is relinquished voluntarily by default it can never be recovered.

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