Date: Fri, 7 Jul 2000 00:39:09 +0200 From: "Andy" <aswojtasnopsamuserve.com> Subject: How are your SAABs doing?
I bought my SAAB 9000CS in Göteborg. It was new. Every 20.000 km I had it checked and always only by authorised SAAB garages in the Netherlands and in Germany. I drove almost all its mileage long-distance with speeds between 100 - 160 km/h on smooth motorways in Germany and in Netherlands and I can say I have taken a good care of my car. Therefore, I was shocked when one day, driving on a motor way in Germany, suddenly at a speed of approx. 160 km/h within a few hundred meters a terrible metallic noise developed in the engine. I stopped the car immediately, called the nearest SAAB service and had my car towed for an inspection. The crankshaft and its bearing failed. Just a day before I had my car serviced at a SAAB garage in Rotterdam. Once the defective engine of my car had been disassembled I had the crankshaft inspected to find the reason of this premature failure. And indeed...! Major grinding burns(*) were revealed on the journals. With this type of a defect it is surprising that my car lasted three years and as much as 160.000 km. The garage and the lab that inspected my crankshaft explained it was Evident that this failure of the engine in my car was clearly a result of a Serious fault in manufacturing. With this ruling I contacted the customer department of SAAB in Trolhatan. And then, here comes the major reason for my disappointment. Ms. Johnson, responsible for all customer contacts, bluntly pointed out to me that my car was by then three years old and thus out of the warranty. She did not think SAAB could account for a car as old as three years!!! One-year guarantee was long enough and if after this it should appear that the car and the engine were put together by glue and paper clips it was all at the buyer's risk. So, I had the engine fixed. Had to pay a fortune, almost a price of a new engine. Now I am desperately looking for a buyer for my car. I want to get rid of it and get something reliable. I'm contemplating a Volvo. Meanwhile I have learned that Volvo uses a state of the art inspection method to inspect all critical engine components for manufacturing defects such as grinding burns(*). So, how are your SAABs doing? Have you had any similar experiences? Please let me know. Andy S. Wojtas (*) A grinding burn is what happens to an engine part during surface finishing i.e. grinding if the part is allowed to overheat. Just like when you sharpen a knife and press it too hard against a grinding wheel. You'll see it turn red hot and right in that place the knife will lose its hardness, so vital for its endurance.