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Date: Sun, 10 Sep 2000 10:02:12 +0100
From: J <johsnopsamsafish.com>
Subject: Re: oil change led to total exhaust destruction!


> the dude wrote: > > my fellow saab lovers, grab a box of hankies (that's handkerchief's) because this story will tear > your heart out. > i took my beloved 1989 900 S to the local garage for an oil change yesterday. the service tech not > only stripped the head of the oil drain nut but backed the car out of the service bay while > tearing my exhaust system to shreds. you see he had caught the underside of the chassis on a > concrete outcrop (his words not mine). > well off to the nearest saab dealer and authorized service centre. i was forced to drive my car > sans exhaust 60 km because the garage did not offer to arrange a tow. today i receive a call from > the good lads at mountain saab in hamilton. the exhaust system is not salvagable. the car requires > pipes, connectors, muffler, and a catalytic convertor. the cost for a replacement saab genuine > convertor is 1900$ cdn. i decided on the advice of the service dept to go with a second party > convertor and keep the rest of the exhaust saab. needless to say, this reduces the bill to about > 1400$. at least the garage delivered on its promise of a blank cheque to pay for their negligence. > i hope my car has not suffered any other damage besides the exhaust system. who knows>? i am > having trouble coming to terms with the amount of damage caused by a slowly reversing car. i mean > it shouldnt have been traveling more than 2 or 3 km/h right? > please reply with your condolences and suggestions./ Unfortunate, but at least they acknowledged the damage. I had a new Fiat Croma serviced some years ago (before the Saab), I collected the car and having arrived home I discovered that they had knocked the rear of the car. I went back immediately and confronted the garage manager with this (about 30 minutes after I had left the garage). He was very dismissive at first, then he played it down and said: "All cars will look like that after a while, just look around the yard here". All I got from them was a mechanic's attempt to knock the dent back out with a hammer from inside, still leaving a small crumpled area near the boot. Sometime later, this garage went out of business. BTW, HTML is not recommended for ng. Johannes

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