Date: Sat, 04 Aug 2001 08:08:05 +0100 From: Johannes H Andersen <johsnopsamsafish.com> Subject: Re: Main dealer, Quality of service.
I can see both points of view. How much repair can be done for less than £100.? Chances are that there would be few alternatives to that price. The dealer doesn't like to have cars standing around which just takes up space in his garage, hence there is usually an understanding that minor repairs can go ahead if the car is booked in for those repairs. When I bring my car in, I normally have to sign a worksheet, all work is listed and you can see directly what is approved. Johannes SimonJ wrote: > > I asked my local Saab main dealer to provide me with a quote for some > repairs, which were to be carried out as part of an insurance claim. > I explained this to the service manager at the time I booked the car in, > and told him I would need to present the quote to my insurers for approval. > On the day the car went in, I received a phone call informing me that they > had carried out the repair, and that I was now to pay a bill just short of > £100. I refused to pay this, as I had not authorised any work to be carried > out, so the service manager said they would have to reverse the repair that > they have carried out. I said that they would have to do so until such time > as the repair was authorised by my insurers. I was then told by the service > manager that I was being 'ridiculous'. > I would like to hear the opinions of the group, was I me being > 'ridiculous', or was I in the right? > This is certainly not the level of service I would expect to receive > from a Saab dealer, not carrying out instructions, then being insulted by > the service manager!
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