Date: Fri, 03 Aug 2001 13:52:06 +0100
From: Baz <>
Subject: Re: Main dealer, Quality of service.

Yeah he's out of order, if you specifically asked him not to repair the car then it's his problem. Maybe you should tell the service manager he's been 'incompetant' ? Sounds that way to me. Regards Jay On Thu, 2 Aug 2001 21:19:47 +0100, "SimonJ" <> wrote: > I asked my local Saab main dealer to provide me with a quote for some >repairs, which were to be carried out as part of an insurance claim. > I explained this to the service manager at the time I booked the car in, >and told him I would need to present the quote to my insurers for approval. >On the day the car went in, I received a phone call informing me that they >had carried out the repair, and that I was now to pay a bill just short of >100. I refused to pay this, as I had not authorised any work to be carried >out, so the service manager said they would have to reverse the repair that >they have carried out. I said that they would have to do so until such time >as the repair was authorised by my insurers. I was then told by the service >manager that I was being 'ridiculous'. > I would like to hear the opinions of the group, was I me being >'ridiculous', or was I in the right? > This is certainly not the level of service I would expect to receive >from a Saab dealer, not carrying out instructions, then being insulted by >the service manager! >

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