Date: Wed, 21 Aug 2002 19:42:41 GMT
From: Bob <>
Subject: Re: My dealer hasn't got a clue, can you help? ('97 9000 Aero, Manual)

On 21 Aug 2002 18:06:27 GMT, wrote: >Often this happens that a bad dealer can sour a buyer on a brand of car. >In my case, it's the other way around - my wife's Dodge minivan had a crap >transmission. Chrysler basically said "Gee, you're at 32,000 miles, which >is more than 30,000 miles, so it sucks to be you. Bye now." The dealer >ended up paying for most of the transmission because he wants to sell us >another vehicle some day. He will; but it won't be a Chrysler product. I give Chrysler mixed reviews. Some years ago, during their recovery phase, they were allegedly trying hard to be helpful. My wife's new Dodge wore out the front wheel bearings at 17K miles. They actually had the nerve to tell us "wheel bearings should average 60K, but some go early". To their credit, they picked up the cost of replacing the bearings under warranty, which in those days was only 12K miles. However, the front tires were hosed (the reason she had gone in in the first place... odd wear) and they said " we don't warrant tires, call the tire manufacturer". The tire manufacturer (of course) said "it's a mechanical issue, there was nothing wrong with the tires themselves". Catch-22, we ended up paying a couple of hundred dollars for new tires when it was entirely their fault. Bob

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