Date: Sat, 12 Oct 2002 22:13:27 -0400 From: Four Weis <mweinopsamcom> Subject: Re: SAAB & dealers - who is responsible?
You are assuming the former and current Saab dealer even cares. As for the Saab corporation, only one can wonder what is going on with their customer relations management people. It could be Louis contacted a person at Saab who had a bad day or just does not care anymore. Dependable service and a reputation for satisfaction may depend more on which dealership and even more specifically, which technician works on your car. MSu1049321 wrote: > Cost passed on by dealer to Saab of fixing this guy's problem: 300-500 dollars? > > Cost to Saab of driving away a repeat customer: $18,000 and up. > > Cost to Saab of losing sales to three other people this pissed-off guy told > about this trouble: upwards of $54,000? > > dependable service and a reputation for satisfaction: priceless!;-)
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