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Date: 12 Oct 2002 23:18:06 GMT From: msu1049321nopsamcom (MSu1049321) Subject: Re: SAAB & dealers - who is responsible?
Cost passed on by dealer to Saab of fixing this guy's problem: 300-500 dollars? Cost to Saab of driving away a repeat customer: $18,000 and up. Cost to Saab of losing sales to three other people this pissed-off guy told about this trouble: upwards of $54,000? dependable service and a reputation for satisfaction: priceless!;-)
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