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Date: 29 Dec 2002 07:23:25 -0800
From: hess-googlenopsamt.com (Paul Hess)
Subject: Do you like OnStar?


I've scoured the newsgroups for feedback on the Onstar system. Lots of messages about whether you can hack into the hardware to make use of the GPS, some questions about whether the analog phone network it uses will start to go away 5 years from now, and gripes about the price. But I'd really like to hear feedback about the service itself from people who have used it. I'm on the verge of buying the new 9-3 Arc (as soon as it comes out) and the only thing holding me back are my doubts about OnStar versus the computerized nav systems and integrated phones that come with other vehicles such as the BMW. 1. How quick are they to connect come on the line? Are they knowledgeable with your location and directions and is that any comparison with seeing an on-screen map and having the computer voice call out "left turn soon" etc? Are there busy periods when you are on hold for a while? 2. Do they stay on the line with you for any length of time, or do they give you directions and get off? Do they know your position well enough to help you turn by turn or just tell you what streets to watch for? The service is supposedly unlimited but do they discourage heavy usage? 3. Do you always connect or are there times when you are out of their service area? Is the sound quality workable? 4. Are they helpful for non-directions questions such as: Where is the nearest Circuit City to me? Or I'm looking for a Restaurant called XXXX? 5. Do you use the phone service? Is the voice-dialing really workable versus a built-in phone with, for instance, speed dial? Can you receive calls? What about automated services such as voice-mail you might dial into (please enter your PIN, press "2" to hear your messages, etc). Are those unusable? 6. What's your bottom line? Do you like the service and would you keep using it in the future when you have to start paying for it?

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