Date: Mon, 31 Mar 2003 23:04:43 GMT
From: "Brad" <nospamnopsamme>
Subject: Saab 9-5 Quality

Has anyone had as many problems with their Saab as I have had? I have maintained my car exactly as required and always by a Saab dealer. The following are the problems I have had with the Saab 9-5 I purchased new a little over a year ago: 1) Brake fluid leakage: I noticed the brake fluid was dropping and I had to keep adding brake fluid. I took my car into the dealer, they said there was nothing wrong with my car; it was normal to lose brake fluid. They charged me $35 to do nothing. A few thousand miles later I took my car in for regular service where they also replaced my brake pads. I was expecting them to notice the very low brake fluid, but they said they found no problems. I then took my car into a non-Saab dealer about the brake fluid leakage. They found the source of the leakage very quickly. I took my car back to the dealer showed them the report and told them to fix the problem. 2) SID defective replaced. 3) Fan broken replaced. 4) Front headlight broken: I parked my car and heard a loud crack. A couple of days later I noticed my front headlight was broken. I suspect these events are related but I can't prove it. 5) Front fog light broken I can't blame this on Saab. It was likely broken by a stone. 6) Both front fog light bulbs burnt out. 7) Rear tail light bulb burnt out. 8) Sun roof broken. 9) ACC not maintaining proper temperature. 10) Car was rear ended. I can't blame Saab for this, but now my trunk does not close properly. 11) The car broke down leaving me stranded 300 miles from home. I don't remember exactly what they told me about the cause, but I believe it was a broken throttle cable. 12) I have abnormal tire wear. I have been told I need an alignment. I haven't had this fixed yet. Shouldn't this be covered by the warranty? 13) Bad customer service: a) Always long delays to have my car "checked in and out", even though there are very few customers. b) I was not called when my car was ready. c) When I called to see if my car was ready I was told the only person who can supply this information was my personal consultant. My personal consultant was not in the building and they did not know where he was or when he would return. Hence, they could not tell me if my car was ready to be picked up. d) I called beforehand to say I was bringing my car in to have a broken head light replaced and to make sure they had the required parts available. I was told this would be no problem. When I went to pick up my car I was told they didn't have the parts and I would need to bring my car back another day. e) When you go to have your car picked up they drive your car to the door outside the waiting room. Once when I had been waiting a very long time without seeing my car, I asked and found they had parked my car elsewhere without telling me. Another time they "delivered" the wrong car. 14) Road Side Assistance: My car broke down when I was over 100 miles away from home. Since I had to wait a day to have my car fixed I was entitled to have my expenses reimbursed. However, I was told my meal receipts must be itemized to indicate how much was for alcohol and tips. (They don't reimburse for alcohol or tips). My receipts are not itemized. Hence, they will not reimburse me for any of my meal expenses. 15) For the coffee in the Saab dealership there is no milk or cream, only the awful white powder. :) Or perhaps I am expecting too much?

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