Date: 11 Jun 2003 10:53:57 +0200
From: Hans <>
Subject: Re: Saab UK disabled unfriendly!!!

I agree with MJW: customer friendlyness is not a strength of Saab. I had a similar argument with Saab Switzerland. I'm tall, and the headrest of my Saab 9-3 was pressing me permanently into the neck. I've had whiplash from this. Saab refused to take notice from this, even in the factory. The claimed it's impossible to change anything at the headrest. Well, when you get sick in a "safe" car, and the company is answering this is not possible to fix because it doesn't fit in their sinking, the best answer is to buy a car from another brand. The formula "high price, low performance" doesn't work anymore in todays competitive environment. It's sad, but reality. "MJW" <> wrote in news:3ee6e354$0$18488$ > I did approach them calmly and friendly with my Drs letter. Their > beligerent attitude is what has made me very cross indeed. > WOULDN'T YOU BE INSULTED BY THEIR ATTITUDE? > > <> wrote in message > news:bc60oe$fpret$ >> Someone who looks an awful lot like MJW <> wrote: >> >> (snip) >> >> > This is BIG BROTHER gone mad!!! Peugeot, I understand have switches >> > to disable passenger air bags for the benefit of people whom want >> > to carry children in the front passenger compartment. >> >> > What right do Saab have when they do not own my car, I own it. Is >> > this > a >> > plain case of DISCRIMINATION? >> >> Perhaps if you'd contact them directly and _calmly_ describe the > situation, >> they'd take care of it. I think that if you come at them with this >> approach, you'll get nowhere. >> >> Dave Hinz >> > >

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