Date: Sun, 07 Sep 2003 21:49:17 -0400 From: "Kenneth S." <nimrodnopsams.com> Subject: Re: Saab Complaint
LauraK wrote: > > >Actually in the US, there is supposed to be government oversight > >of the design, manufacture, marketing and servicing of tires. > >They are considered to be a critical safety product, and tire > >manufacturers are supposed to be held to a higher quality > >standard than might be reasonable for other less critical > >products. > >My phone calls to tire dealers indicate a lot, but prove little. > > > > How many phone calls did you make to the National Highway Traffic Safety > Administration, which overseas tires? Did you call their hotline and file a > report? Did you visit a regional office? > http://www.nospam/hotline/ > Did you search for the tire -- by tire make and model -- on NHTSA's website to > see if other problems are being reported? > Did you fill out a complaint form at NHTSA? > Ford didn't just decide on their own to recall the Firestones. They were told > to do it by NHTSA. NHTSA found out about it from complaints filed by consumers. > NHTSA tells auto and tires makers to do a recall. > Have you been to Tire Rack and checked out tires and read reviews to see if > others are having problems with the same tire? > http://www.tirerack.com > How much research on the car and potential problems did you do before you > bought the Saab? > Acting like a twit in a newsgroup accomplishes nothing. If you're so concerned > about this "major design flaw" why haven't you taken real action? > > lauraknopsamousergraphics.com > http://www.madmousergraphics.com > web design, print design, photography Is it only buyers of Saabs who are supposed to go to all this trouble before they criticize the quality control exercised by the manufacturers of the vehicles they own? In fact, I think most buyers of cars, when they consider the many, many alternatives facing them, take a very much simpler route. They just consider the popular reputations of different cars. That's one reason why people in the U.S. buy Japanese cars in large numbers, and why they are suspicious of Saabs. They don't want the hassle of contacting NHTSA, or any of the other of the suggestions above. They just want cars that seldom go wrong, and that are cheap to fix when they do go wrong.
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