Date: Wed, 14 Jan 2004 05:12:52 GMT From: Harvey White <madynnopsametcom.com> Subject: Re: 2004 arc convert. recall
On Tue, 13 Jan 2004 18:09:59 -0800, "New User" <thelastonenopsam.com> wrote: >Well I'd like to be as optimistic as you Bob. >Here is a history with this car since signing the lease agreement in Nov. > > >Car delivered 10 days after promised. This can happen. > >Spare key not available, delivered 2 weeks later. > Time to get mildly annoyed, depending on dealer's attitude. >Paint stain inside passenger door Have them fix. > >Compass won't calibrate, brought in, part needed to be ordered > Reasonable action so far, makes me wonder how it got past QA. >Part delivered and installed, compass still doesn't work, I'm told by >dealership it never will. Then it goes back to the dealer, they supply you with rental car, etc, at their expense, until it does work. > >500 dollar CA car tax rebate checked promised by sales manager on 11/4/03 >still not received 1/13/04 Talk to dealer, then perhaps to SAAB USA, or whomever, at least would be interesting to know what the holdup is.... > >Recall notice received on front passenger seat, unsafe for front passenger >to ride according NTHSA/Saab > Ok, happens to everybody, I'd say. >Told recall part will take 4-6 weeks to be delivered > Which is not surprising, all things considered. > >Not exactly a great customer experience for a $46,000 car. Nope, much will depend on what the dealership does. Some things might be out of their control, such as deliver times. Other things are, and how they handle things will be a determining factor. Don't think that this can qualify under any sort of lemon law, Hopefully, this is all that happens, but you can always try to get what you can for the experience. They are providing you a free loaner car, and that's a plus. (ought to be a Saab, mind you....) As to the rest? Don't know, can't say, but I do hope that they are dealing with you in good faith. Harvey > >"Bob" <uctraingNOSPAMnopsamanet.com> wrote in message >news:1ba500p4mdn6ldlere16jtnmni4n3arodinopsamcom... >> On Fri, 9 Jan 2004 15:27:37 -0800, "New User" <thelastonenopsam.com> >> wrote: >> >> >yeah they should provide a loaner but they wont have a convertable so i >get >> >to use a car i didn't buy for 2 months even though i pay for a >convertable. >> >Just shitty. >> >> On the contrary, I'd say that Saab has found an issue and is taking >> every possible step to make it as convenient as possible for you >> to get it repaired. No car is perfect and Saab is going out of their >> way to reduce any hassle on you. Check out what other auto makers do >> in a situation like this. >> >> >
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