Date: Thu, 4 Nov 2004 14:41:14 -0500
From: "Fred W." <Fred.Willsnospamove this to reply to'>
Subject: Re: Front Brake rotors

"Dave Hinz" <> wrote in message > On Tue, 2 Nov 2004 13:54:34 -0500, Fred W. <Fred.Willsnospamove> wrote: >> >> No they are not faulty. is the lowest priced, highest >> quality, fastest shipping SAAB parts place on the web. I have done >> thousands of dollars of business with them and never been disappointed >> once. > > I have been dissapointed by, surprisingly enough. I'm > fixing a '78 99 Turbo at the moment. Ordered some vacuum hose, a gas cap, > an o-ring, a head gasket, and a valve cover gasket. The webpage accepted > the order, sent me a confirmation email, and days later my package > arrived - much smaller than it should if it contained a headgasket. > > Opened it up, and the gasket was on backorder - they had my contact info, > and didn't see fit to notify me of this so I could make other > arrangements. > The timing cover gasket was also wrong (wrong shape and wrong part > number). > The gas cap and vacuum hose, and O-ring, being generic parts, are fine. > But it got me exactly nowhere towards building the engine. > > I gave eeuroparts customer service number a call, and the person I talked > to > was very much less than helpful. Wouldn't give me a date I could expect > to see the head gasket, saying "They should have already come in". That's > not information that tells me _anything_ useful; yes, it should be in, and > it isn't. When can I expect it. After much prodding, he announced that > they are "on inter-galactic back order". While that's probably a pretty > funny joke in some contexts, in the context of "I don't know if/when I > can send you the part I've sold you, so you can't go any further on > your current project", it's a bit less than welcome. > > He then went on to explain that because there are 11 holes in the > timing cover gasket that he sent me, it's correct despite being of > the wrong shape and the wrong part number. He said something about > "superceded", and I suggested that'd only be true if you replaced > the B-engine with the H-engine that "superceded it", because that's > the gasket I think they sent me. > > So...for aftermarket parts, generic supplies, and that sort of thing, > I've had nothing but positive experience, but if you are hoping for > anything out of the ordinary, or if there are problems, I'm not sure > it's reasonable to expect stellar support. I'll be buying most of > my stuff from the dealer, I think. > > The biggest problems, I think, were his attitude ("Intergalactic > backorder, and telling me I was wrong that the gasket would fit, > when I had it right in front of me and could clearly see it could > not). However, in a e-commerce application, it's fairly easy to > set up a stock-level check during the ordering process - "Hi, I > see you ordered the following parts, and they're not in stock > with (date/none) as expected date of avilability. Do you still > want to order them?" Worst case, when they shipped me my order, > they _knew_ that it was missing a part (a head gasket is a pretty > critical part, obvious to anyone that it's important), and they had > my email. There is _no_ excuse not to notify a customer that an order > is shipping short. > > So. Lots of good experiences in the group with them, but I'm not > thrilled with them at this point. Ended up paying rather a lot extra > to expidite the head gasket from the dealer, which I could have avoided > had they notified me that they weren't in stock there. > > Dave Hinz > ya-but... That's an antique car, Dave!! I would not have really even expected them to list anything that old... -Fred W

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