Date: 6 Apr 2005 17:14:37 GMT From: Dave Hinz <DaveHinznospamcop.net> Subject: Re: Any Saab employees here?
On Wed, 6 Apr 2005 12:22:46 -0400, Tex <texnospamm101.org> wrote: > "Dave Hinz" <DaveHinznospamcop.net> wrote in message > news:3bi8gsF6fd811U1nospamvidual.net... >> On Wed, 6 Apr 2005 07:36:29 -0400, Tex <texnospamm101.org> wrote: >> Are you personally actually familiar with older Saab cars, Tex? > > Yes, my dad drove them. Unfortunately my dad's last one, a gorgeous 89 900s > was totalled by a drunk as it sat parked on the street overnight. :-( After > that he got a Ford truck from his company (utilitarian but not fun). > > An ex-gf and I shared a black 92 900 convertible for about 3 years. Now > that was a fun car in the summer! > >>> According to the JD Powers ratings, >> >> Says it all right there. What's next, "Consumer Reports"? > > OK...so what's wrong with JD Powers? They actually have a fairly good view > on product quality. Unlike consumer reports they do no actual testing, they > rely strictly on large samples of direct customer feedback. Yes, but the methodology is faulty. If I buy a cheap econobox, I'll tolerate rattles, squeaks, minor problems, because it's _expected_. If I drop a chunk of cash on a 9-5, I expect every seam in the upholstery to be straight, and if it's not, I'd complain about it. The guy with the econobox, well, he'll complain if the door falls off. An extreme example, but satisfaction without considering context is meaningless. > Afterall, > aren't customers the ultimate product testers? So when you question JDP, > you are really questioning Saab owners themselves. Please don't try to make my points for me. My point is, a Saab will have a higher standard of expectations than many other brands, so simply comparing complaints without taking the difference in expectations into account isn't realistic. > Coming from a statistical/analytical background I don't see much objective > value in anecdotal remarks like "i've owned 10 Saabs and they've all run > like a dream". For every guy that says that, you can find another who will > tell you the complete opposite. No, based on comments here, it's more 10:1 than 1:1 as you postulate. > As always, the truth is usually somewhere > in the middle. That's why I would tend to trust summary statistical data > (as in JDP's approach) over anecdotal comments. JDP's approach is a collection of anecdotal comments.